Shipping policy
Processing Times:
Orders are typically processed within 3-5 Business Days (Monday–Friday, excluding holidays). During busy periods such as holidays, sales, or new product launches, processing may take longer. Please note that processing time is separate from shipping time.
Shipping Within Canada:
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Free Shipping: All Canada-wide orders over $75 CAD (before taxes and discounts) qualify for free standard shipping.
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Exclusions: Pre-order items are not eligible for free shipping and will ship separately.
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Expedited Shipping: Available at an additional cost.
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Shipping to the U.S.:
We now offer Delivered Duty Paid (DDP) shipping for all U.S. orders! This means:
- All tariffs, duties, and taxes are paid upfront by us.
- Your package arrives without any surprise customs fees.
- Slightly higher shipping costs reflect the inclusion of these fees, helping us continue serving U.S. customers efficiently.
Benefits of DDP Shipping:
- No packages held at the border or extra charges upon delivery.
- Smooth, hassle-free delivery from Canada to your doorstep.
- Orders are processed and shipped as usual, with delivery times remaining consistent.
Please note:
- Shipping costs are calculated at checkout and include duties and tariffs.
- This applies to all orders shipped to U.S. addresses.
International Orders (Outside of North America):
We are excited to offer worldwide shipping! Please note:
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Customs duties, taxes, and fees may apply in your country and are the responsibility of the customer.
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International shipping times vary depending on the destination, and customs processing may cause additional delays.
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Estimated delivery times will be provided at checkout.
Delivery Times:
Estimated delivery times are calculated once your order has been processed. Please keep in mind that delivery times may vary based on location and potential customs delays.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.
Questions or Assistance:
If you have any questions about shipping, please contact us at